NS
Nkosikhona S

1 reviews | Active since Jan 2025

07 Jan 2025, 13:19

**** fund company

I have more than 2 months since I filled and submitted provident fund claim form but no feedback from momentum. I spend lot of airtime calling them and sending emails but they don't give you straight answer instead they always tell you same thing which is " will respond to general enquires within 2 days". The most annoying thing is that I had to visit their Centurion offices and they told me about agreement of retirement claim to sign of which they didn't mention during calls, during every calls they confirm that they received my forms and no outstanding documents. Now I have to wait another 6 weeks for processing on top of more than 8 weeks waisted waiting for nothing no feedback. This fund company is the most unreliable and don't care about their clients.

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Replies (2)
Momentum (SA)
Momentum (SA)'s reply07 Jan 2025, 13:29
Official
Good day

Thank you for your posting.

Please note that we have different divisions within the company and in order to refer the matter to the correct department for assistance, please provide us with your identity number. You may submit the information under a private reply.

Thank you
Kind regards
NH




Momentum (SA)
Momentum (SA)'s reply07 Jan 2025, 15:55
Official
Thank you, we are escalating your enquiry to the fund manager for assistance.