Frustration from the start

<p>I tried to join the multiply option online on the 24th of June, after weeks of no response I had to email the application department to get an update on my application. </p> <p>Apparently my online application got lost and I received the manual application. I completed this application and emailed it to the applications department. It took another 2 weeks to get an update. </p> <p>Finally I was registered, I proceeded to register for the online services, this also was a big frustration as it took me a another week just to get this finalized. </p> <p>I am a Planet fitness member, already payed the joining fee and when I tried to switch my current contract to multiply, I was informed that I needed to pay a R749 admin fee. </p> <p>If it was a R100 admin fee, it would be understandable but not reasonable, but R749 for an already registered member with Planet fitness is highway *******. From the start this was a frustrating process and I would not advice anyone to join the multiply option.</p> <p>It is a shame as I would have supported a lot of the partners with multiply but would have to reassess whether this is worth while.</p>