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Edward P

1 reviews | Active since Aug 2015

29 Nov 2024, 14:25

Frustrating Delays and Lack of Communication

I am writing to express my utter frustration and disappointment with the service I have received from Momentum. It has been almost four months since I submitted my pension fund claim, and I have yet to see any progress.

Despite countless phone calls, I am repeatedly put on hold for long periods and promised that the person handling my claim will contact me. However, these promises have amounted to nothing. Each time I follow up, I am met with delays, empty assurances, and no real answers.

It is incredibly disheartening to feel completely disregarded and ignored after months of waiting. The lack of communication and transparency is unacceptable, and I am at my wit's end with this ongoing frustration.

0
Replies (5)
Momentum (SA)
Momentum (SA)'s reply29 Nov 2024, 15:06
Official
Edward

We note the content of your posting.

We are referring this matter to the relevant fund manager for further attention.

Kind regards

EdB
EP
Edward P's update04 Dec 2024, 06:49
Reviewer Update
It has been over a week since I received a response from Momentum acknowledging my complaint and stating that my case would be referred to the relevant fund manager for further attention. However, there has been no follow-up or communication since then. I am still in the dark about the status of my pension fund claim, and once again, I am left without any clear answers or resolution.

The lack of progress is incredibly frustrating, I’m left wondering if anyone at Momentum is actually working on my case or if I am simply being ignored.

I expect more from a company that claims to handle important financial matters like pension funds. This experience has been nothing short of disappointing.

Momentum (SA)
Momentum (SA)'s reply04 Dec 2024, 08:28
Official
Edward

The matter you posted on the HelloPeter - website has been referred to the relevant fund manager, as the HelloPeter - website alerts the relevant business area of your posting and then the relevant fund manager will have to assist you accordingly. The HelloPeter - website cannot sort out the matter for you, as the relevant fund managers are responsible for assisting their clients.

We have again alerted the fund manager about your posting.

Regards

EdB
EP
Edward P's update17 Dec 2024, 16:13
Reviewer Update
Good day, still no contact from momentum/ fund manager! I called again on Friday and was met with the same response, that the fund manager would call... Is there no way to escalate my issue ? Anyone reading this please assist! How can I escalate this further
Momentum (SA)
Momentum (SA)'s reply18 Dec 2024, 08:33
Official
Edward

We are sincerely sorry about this !!

The HelloPeter - posting serves as an alert to the fact that you are experiencing a problem, and HelloPeter then refers the matter to the relevant business area / fund manager on your behalf. Please note that HelloPeter is not a substitute for the actual business area / fund manager, and therefore we respond to you by saying that the matter has been sent to the fund manager for further attention.

I hope this provides more insight, and I have referred the matter to the fund manager again.

Kind regards

EdB