LR
Linganathan R
1 reviews | Active since Feb 2012
25 Nov 2019, 17:13
Frustrating claim process. Poor customer treatment.
I am momentum policy holder for over 10 years and two months a suffered a heart attack and submitted my claim for my critical illness cover and it has been two months later and this claim has not been processed. I keep following up and still this has not been processed. This is really frustrating!!!!.
Helpful (0)
Replies (2)0
Replies (2)
Momentum (SA)'s replyOfficial
26 Nov 2019, 07:09Dear Sir/Madam
Please accept our apologies for the frustration and inconvenience that this situation has created for you. This is not a true reflection of the level of service that we aim to give our valuable clients. I can assure you that the matter will receive urgent attention.
Kind Regards
Floraine van Buuren
Please accept our apologies for the frustration and inconvenience that this situation has created for you. This is not a true reflection of the level of service that we aim to give our valuable clients. I can assure you that the matter will receive urgent attention.
Kind Regards
Floraine van Buuren
Momentum (SA)'s reply26 Nov 2019, 07:09
Official
Dear Sir/Madam
Please accept our apologies for the frustration and inconvenience that this situation has created for you. This is not a true reflection of the level of service that we aim to give our valuable clients. I can assure you that the matter will receive urgent attention.
Kind Regards
Floraine van Buuren
Please accept our apologies for the frustration and inconvenience that this situation has created for you. This is not a true reflection of the level of service that we aim to give our valuable clients. I can assure you that the matter will receive urgent attention.
Kind Regards
Floraine van Buuren
Momentum (SA)'s replyOfficial
27 Nov 2019, 09:57I may confirm that our Claims representative contacted you yesterday and provided comprehensive feedback on the reason for the remaining medical requirement.
Kind regards
CK
Kind regards
CK
Momentum (SA)'s reply27 Nov 2019, 09:57
Official
I may confirm that our Claims representative contacted you yesterday and provided comprehensive feedback on the reason for the remaining medical requirement.
Kind regards
CK
Kind regards
CK