Frustrated with momentum money!

This is to momentum money, I have had such a nightmare ffrom ordering a new card, getting it delivered now its trouble with getting it activated. Its been a week now and all they tell me id that "they are working on it", on what eaxctly they cant tell. What is worse is that I cannot transferthe funds to another account , only they can do that on their end , but takes a week for the the funds to clear. No communication on the challenges they are facing with the cards, otherwise I would have requested for an EFT a while ago, already, but instead the keep saying , "we are working on it, it will be sorted tommorrow".