GS
Glenn S
1 reviews | Active since Apr 2019
25 Apr 2019, 11:17
Frustrated with Momentum
Having very poor service in relation to my Mom's Endowment Life Policy claim. My sister has called them and gets a different person in the call center each time who either makes promises or cannot assist. Cannot understand what the hold up is?? Extremely frustrated right now!!
Helpful (0)
Replies (7)0
Replies (7)
Momentum (SA)'s replyOfficial
25 Apr 2019, 11:21Thank you for bringing this to our attention. The matter will be escalated to management for urgent assistance.
Kind regards
Natasha
Kind regards
Natasha
Momentum (SA)'s reply25 Apr 2019, 11:21
Official
Thank you for bringing this to our attention. The matter will be escalated to management for urgent assistance.
Kind regards
Natasha
Kind regards
Natasha
GS
Glenn S's updateReviewer Update
25 Apr 2019, 12:39I have just had a phone call at work from a Lady at momentum telling me our claim has to go for approval but the guy is not in his office??? What approval??? On the 15th April we were told they were proceeding with payment!! Just yesterday, the lady assisting with our claim was told payment was being done yesterday?? Please do not contact me at work with excuses!! I want to know exactly when payment will be effected and I would like it in writing by email.
This is just not good enough Momentum!!!
GS
Glenn S's update25 Apr 2019, 12:39
Reviewer Update
I have just had a phone call at work from a Lady at momentum telling me our claim has to go for approval but the guy is not in his office??? What approval??? On the 15th April we were told they were proceeding with payment!! Just yesterday, the lady assisting with our claim was told payment was being done yesterday?? Please do not contact me at work with excuses!! I want to know exactly when payment will be effected and I would like it in writing by email.
This is just not good enough Momentum!!!
GS
Glenn S's updateReviewer Update
25 Apr 2019, 13:29Thank you for your reply Natasha. This should have been explained in the email to us on the 15th April.
Can you also please advise if my brother and sister's payments are going through at the same time?
GS
Glenn S's update25 Apr 2019, 13:29
Reviewer Update
Thank you for your reply Natasha. This should have been explained in the email to us on the 15th April.
Can you also please advise if my brother and sister's payments are going through at the same time?
GS
Glenn S's updateReviewer Update
25 Apr 2019, 13:56Thank you for the reply Natasha. I look forward to receiving our payment tomorrow.
GS
Glenn S's update25 Apr 2019, 13:56
Reviewer Update
Thank you for the reply Natasha. I look forward to receiving our payment tomorrow.
GS
Glenn S's updateReviewer Update
25 Apr 2019, 20:46Good Evening Natasha
Further to your reply above regarding my sister's emigration, this was done by Bidvest Bank and she has a letter to confirm this. Can you please send an email address where this letter can be
sent. The letter from Bidvest Bank is dated the 5th April and should have been sent with all other documents.
Thank you.
GS
Glenn S's update25 Apr 2019, 20:46
Reviewer Update
Good Evening Natasha
Further to your reply above regarding my sister's emigration, this was done by Bidvest Bank and she has a letter to confirm this. Can you please send an email address where this letter can be
sent. The letter from Bidvest Bank is dated the 5th April and should have been sent with all other documents.
Thank you.
GS
Glenn S's updateReviewer Update
26 Apr 2019, 09:07Thank you very much for all your assistance Natasha. Very much appreciated!!!
GS
Glenn S's update26 Apr 2019, 09:07
Reviewer Update
Thank you very much for all your assistance Natasha. Very much appreciated!!!
Momentum (SA)'s replyOfficial
26 Apr 2019, 09:08It's my pleasure Glenn.
Momentum (SA)'s reply26 Apr 2019, 09:08
Official
It's my pleasure Glenn.