KM
Kabelo M

1 reviews | Active since Dec 2017

03 Dec 2017, 20:44

Frustrated! Urgent response on enquiry about the Momentum Pension Reserve funds Required

Good Day, I write this complained regarding an enquiry that I have made to momentum in response to a letter that I have received from then advising that I, a previous FNB employee, an eligible to receive share of the distribution. The emailed also requested that I register onto the momentum mra website in order to claim the funds that are due to me. I have registered onto the website and have been waiting for a week for my profile to be activated. I am unable to request or view what is due to me due to Momentum's delay in activating this account. Additionally, I have sent a query to the customer service department and have still not received a response, four days later. Could someone give me a call or activate my profile already so that I can do the necessary? This lack of service is causing distress and frustration. I can be reached on ********** and on my Hungarian number +36 20 ********** .

Kabelo

0
Replies (2)
Momentum (SA)
Momentum (SA)'s reply04 Dec 2017, 17:07
Official

Dear Kabelo

Your frustration has been duly noted and is quite understandable.

A manager will contact you tomorrow to ensure that your problem is attended to.

Our sincere apologies,

Regards

EdB

Momentum (SA)
Momentum (SA)'s reply05 Dec 2017, 12:08
Official

Good Day

I have been advised that our staff within the FNB Fund have contacted you via email and have provided you with the relevant documentation. Once the required documentation has been received, the claim will proceed.

Kind Regards

Sue