1 reviews | Active since Feb 2015
Frustrated unemployed mother
I have resigned from my previous employer and submitted for my Provident fund to be withdrawn. On the 24 of January I completed the online questionnaire for the payout. No consultant contacted me. A week later they requested my bank statement and a copy of my ID which I sent. Again, no consultant contacted me. I phoned head office last week requesting the status of my payout as it's almost been a month. The consultant I spoke to them informed me that because me and my husband share an account, I need to complete one of their documents confirming that the lump sum can pay out into his account. On Friday I spoke to the manager at FundsOfWork and he advised that he will contact me as soon as I send him the documents, which also didn't happen. I tried phoning back today and couldn't reach his line. I have made arrangement at my children's schools as I'm currently unemployed and I need to still get their school fees up to date. I need this money paid out on month end as this is unacceptable and had been over a month. Please could you help me.
Thank you for the opportunity to be of assistance to you. A manager will contact you shortly.
Regards,
N D'Arch
Thank you for the opportunity to be of assistance to you. A manager will contact you shortly.
Regards,
N D'Arch
I refer to our telephone conversation and confirm that the Portfolio Manager will call you tomorrow morning.
I understand that your frustration is that no one contacted you and that you had to contact us. For this I sincerely apologise.
As confirmed you left your employer on 2 February 2018 and as explained the employer has until the 7th of a month to confirm the reconciliations once confirmed we have 26 working days in which to finalise the claim subject to our being in receipt of all outstanding documents.
Kind Regards
Sue
I refer to our telephone conversation and confirm that the Portfolio Manager will call you tomorrow morning.
I understand that your frustration is that no one contacted you and that you had to contact us. For this I sincerely apologise.
As confirmed you left your employer on 2 February 2018 and as explained the employer has until the 7th of a month to confirm the reconciliations once confirmed we have 26 working days in which to finalise the claim subject to our being in receipt of all outstanding documents.
Kind Regards
Sue