Frustrated at the pathetic service, inconvenience, lack of communication from Momentum!

I really don't know what else to do to get you guys to process my claim. Despite the calls and a hellopeter review that I posted a week ago, my claim still hasn't been processed even after you sent an email confirming that payment will be made on Monday the 10th of February. I just got off the phone now with one of your consultants called Marvin following up on why I'm still not being paid my claim, only for him to tell me that a consultant by the name of Precious Lubisi logged a call with IT yesterday, last week Friday I was told my new Tax directive would be received within 24 hours and payment would be processed on Monday, and now I'm being told about an IT call. Why do you guys do this to us? why should we go through all this back and forth? It's been 2 months since I logged this claim! To say I'm frustrated and disappointed would be understatement!