********** activity - no communication again

In the first week of October I reported a case of suspected ********** activity on a policy where the policy holder is sadly deceased.

I have been kept in the dark again by Momentum. They are not communicating the process or what is happening on this case.

It really makes me so frustrated that I need to keep following up. My dad paid for years for a service, he’s not getting in his absence.

It feels like I’m being avoided.

Countless emails without replies. I now demand answers.

It is heart breaking to think i stead of mourning I am chasing after a company for answers and follow ups. I have given my full co-operation, it is absolutely unacceptable that I need to come to this platform in the hope of finding answers and getting a response!

My dad trusted you with his money, please provide the service he paid for, for years.