Fnb reserve fund allocation

<p>I am a former Fnb employee and after several calls to Momentum regarding the reserve fund allocation, I finally received communication from them on the 30th of nov containing the amount owed to me and policy details. There was also a form attached to it that I was requested to complete or do the online registration. I then decided to do the online registration and upon completion I realised that the system never asked for password. I then completed the “forgot password" process and received an email with a new password. I tried to login, but the system kept telling me that my account has not yet been approved and that MRA will call me to confirm and approve it. After waiting for a call for about 6 six days I decided to call them instead as I still couldn’t login and also cant reregister as the system can pick up that I have already registered. I spoke to someone and after explaining my login issues he just told me to complete the manual form and mail to them. I then called back immediately after speaking to him as I just didn’t understand why they couldn’t assist with the online login. I then spoke to a lady who told me exactly the same thing, so I figured I might as well do it even though I still wasn’t satisfied. I completed the requested forms and emailed them with ID and bank statement attached. This was done on the 8th of dec. To my surprise on the 16th I received an email from Lorraine Seloana in response to the forms I send. The email just simply said “ Good day, Trust you are well. Kindly submit your claim online” ,No explanation, no questions asked. I immediately rep**** back to her explaining my situation and she never rep**** back. So can someone who knows what they are doing please contact me to sort this thing out.</p>