FNB RESERVE ALLOCATION FUNDS - POOR SERVICE BY MOMENTUM

This appears to be quite a recurring issue with Momentum regarding the payout from FNB Reserve Allocation. I got a phone call from and subsequently an email from ICTS Tracing Services who had been contracted by Momentum to trace all former contributors to FirstRand Retirement Fund way back at the start of July this year. I filled out the form which was sent to me, attached copies of ID, bank statements and uploaded to the web portal as directed. I got an acknowledgement a day later on July 5th that the documents had indeed been received. Well, it's been almost 2 and a half months now and despite a number of follow-ups via email to check on status of the process I have not heard anything from Momentum not have the funds been disbursed... Really quite disappointing for a company with the brand and size of Momentum to have such poor customer service.