fnb pension reserve refund

<p>I spoke to a lady called Mphaswana Mathobela who is a fund administrator at Momentum after she took my emailed query regarding the pension excess refund.i am an ex staff member of FNB.On the 21 november she asked me to send her my personal details which is a cerfied copy of ID,bank statement and proof of residential .Which i send on the 28 November. On the 2nd December i received a letter of claim with all details and the amount owed to me .I completed the clain form on the same day and sent all details back to her .On the 13th i send a follow up email to find out how far she is as she has not responded.She sent back a response to say i must register online .The form sent was that i could do it online or send and email ,i was already dealing with her and had already send her all my supporting documents so i just needed to send the claim form only .She refused to take any responsibility 2 weeks later went to the online portal it refers you back to an emai process .So i would like to get response from momentum.Their service is pathetic and unproffessional . </p>