Fnb pension payout

My name is Rosinah I have been working for fnb and resigned from the job

Was advised that my pension money will be paid by momentum I did all the paperwork for the money to be released when I was still at work that was August and finished working end August

During September I received several messages regarding the status of my pension the last message I received was saying tax directive was requested from sars

After that message I never received any message until I called them on the third of October doing a follow up the consultant told me they are still waiting for the tax directive I stopped calling until this Monday I called again the consultant told me it shows payment pending on the status meaning I am going to get the money anytime from the moment we were talking , Yesterday I called again the consultant said they still waiting for tax directive that's what she see and she reffered me to the supervisor who told me he sees the tax directive was issued on the third of October but no payment was made. He told me he will foward the claim to someone who can assist me and he will call me back if not I should call him today He never called me I called several times today with no answer until I got hold of another consultant who explained to me that the payment is not made because the tax directive is old and the market value of the money has gone up so they need to ask for another tax directive from sars. I am very disappointed in the service they are providing ,because it's a call center you can't even go there to complain personally even after the call you can't even rate the service