CA
Christine A

1 reviews | Active since Jul 2011

03 Sept 2019, 11:00

FNB PENSION FUND – DISTRIBUTION OF EXCESS RESERVES

I received the email below from Momentum regarding the FNB PENSION FUND – DISTRIBUTION OF EXCESS RESERVES in July 2019. I have been trying to get feedback from them then on the legitimacy of the email and I haven't received any feedback from them at all. I'm not sure where to go from here.

Dear Former Member

Attached to this email please find formal communication from the *FNB Pension Fund. This communication includes general communication on the reserve allocation. The process of lodging your claim is explained in the documentation - note that you will require the 'policy number' on your personal letter to submit your claim via the website. Please submit a copy of your identity document and a copy of your bank statement with your claim to enable us to process your claim. (These documents need not be certified.)

To open this communication you will require Adobe Acrobat Reader. If you do not have Adobe Acrobat Reader installed on your computer you may download it from www.adobe.com. Please use your identification number as the password to access the attachment.

*Note: With effect from 1 March 2018, the name of the FNB Pension Fund has changed to the FirstRand Retirement Fund.

Should you have any queries, please send an e-mail to *** or contact Momentum Retirement Administrators Call Centre on: ***.

Yours sincerely The Momentum Retirement Administrators Team

0
Replies (2)
Momentum (SA)
Momentum (SA)'s reply03 Sept 2019, 11:09
Official
Thank you for taking the time to inform us of your concerns. It has been referred for the attention of the relevant department.

Kind regards
CK 
Momentum (SA)
Momentum (SA)'s reply03 Sept 2019, 11:18
Official
I refer to our telephone conversation and confirm that the mail which you received is legitimate and that you can follow the steps as indicated in the mail.

Kind Regards

SdP