FNB pension fund claim

This is the 3rd time I am logging a query here without any help. Everytime I am asked to provide my ID number and I do that but nothing is done after that. I submitted a claim form for my pension fund on the 8th August 2024 still today I am struggling to get my money from Momentum. When I call customer services it seems like they also don't what to tell me anymore sometimes they just drop the phone after I provide them with my ID number. I want my money.