RP
Refilwe P

1 reviews | Active since Mar 2017

17 Mar 2017, 10:58

FNB PENSION FUND ADMINISTERED BY MOMENTUM

<p>HORRIBLE EXPERINCE, WHAT MORE CAN ONE SAY? I HAVE SUBMITTED FOR MY CLAIM AND I HAVE BEEN GIVEN DIFFERENT DATES EACH TIME WHEN IT'S SUPPOSED TO PAY OUT. WHEN I ASKED FOR THE COMPLAINTS PROCESS, THEY SAID IT'S NOW BEING PAID OF WHICH I ASKED FOR THE PROOF OF PAYMENT ( THEIR SYSTEM DOESN'T PROVIDE THEM ONLY AT A LATER STAGE? WHAT? I WAS PROVIDED WITH AN IRP5 INSTEAD, SERVICE LEVEL? POOR? INTERACTION WITH ONE PARTICULAR LADY? HORRIBLE AND RUDE. </p>

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Replies (1)
Momentum (SA)
Momentum (SA)'s reply17 Mar 2017, 11:44
Official
Dear Refilwe We are really sorry about the level of service that was extended to you. A manager will contact you shortly, to resolve this for you as promptly as possible. Regards EdeBruyn