HK
Hope K

1 reviews | Active since Sept 2017

08 Jan 2024, 10:44

Fnb and momentum horrible service

Good day After several attempts to get feedback from FNB pension fund and Momentum I'm still sidelined by both companies . I have email Momentum and fnb regarding the status of my pension fund no one is giving me feedback . Both companies are quite and don't even respond to my email . Fnb consultant Erika says I mst call momentum when she has the contact person and channel to check with momentum and give me feedback . Such service is very disappointing and on my 4th week from my last day of notice and no one is saying anything . The tracking benefit system still says waiting to be processed . I'm honestly tired of this pathetic service. What is annoying is they have kept my funds from growing by taking them out of the market but are not processing . So I'm being ********** the interest my fund could be accruing and not even getting my funds into my account .

0
Replies (3)
Momentum (SA)
Momentum (SA)'s reply08 Jan 2024, 10:58
Official
Dear Hope
Thank you for your message received. I have referred your request to the Fund Managers for urgent attention.
Kind regards
Mvdm
HK
Hope K's update08 Jan 2024, 11:03
Reviewer Update
Good day
Even with my first enquiry you said you have refered to fund managers and non of your fund managers got back to me
Momentum (SA)
Momentum (SA)'s reply08 Jan 2024, 11:08
Official
Dear Hope
Thank you for your feedback. I have asked the Fund Managers to urgently attend to your request and provide feedback.
Kind regards
Mvdm