FirstrandMomentum

Item: Momentum (SA)
Rating: 1
Author: Julia M

Good day, I resigned from FNB in 2021 March, I decided not to cash out my pension fund from FirstrandMomentum and transfer it to another fund.

I have been waiting for about a year now, all required information was supp****, I am getting frustrated, they are the ones who encourage us to not cash out our pension funds, but they don’t even take people serious.

I am very frustrated with FirstrandMomentum, not professional at all.

When I call them, I am told they will escalate the issue, but I don’t get feedback from them until I call them.

Helpful (0)

Replies (3)

Momentum (SA)'s replyOfficial

14 Mar 2022, 08:09

Dear Ms. Mabasa,

I appreciate you raising your concerns with us. We have referred your posting to our Employee benefits department and requested that they investigate. A Service Manager from Employee Benefits will contact you.

Regards,

ND

Momentum (SA)'s reply14 Mar 2022, 08:09

Official

Julia M's updateReviewer Update

29 Mar 2022, 07:16

Thank you first to Hellopeter , then to FirstrandMomentum my issues was resolved within 3-4 days of logging this complaint.

Julia M's update29 Mar 2022, 07:16

Reviewer Update

Thank you first to Hellopeter , then to FirstrandMomentum my issues was resolved within 3-4 days of logging this complaint.

Momentum (SA)'s replyOfficial

29 Mar 2022, 10:58

Thank you for informing us that your concerns have been resolved.

Kind regards
CK

Momentum (SA)'s reply29 Mar 2022, 10:58

Official

Thank you for informing us that your concerns have been resolved.

Kind regards
CK