FIRSTRAND momentum retirement useless

I am highly disappointed by the services of FIRSTRAND momentum retirement department. I Did a withdrawal pension claim on the 18th October 2024. Their link was not working for 3 days struggling, I sent an email about this and only got assistance after 3 days. I sent all the relevant documents for withdrawal on the 23rd October 2024, then they sent me another email asking for the same document again. I re app**** again for the withdrawal and got feedback that the payout will be done by the first week of December 2024. I haven't received anything till now. I called on Friday 6th December 2024 and sent pillar to post no one helping. I've been trying to call again today and no one is helping, sent to every dpt in momentum but still no help. What kind of service is this??? Other people got their money within 3 weeks, it's been 7 weeks but no assistance.