FirstRand@momentum

My last day working at FNB was sometime in Feb, I received a email that said I can claim from my pension fund and the process should be completed within 5-7 days, I emailed them after day 7 then the consultant said it would take 4-6 weeks. I received a email a week after the above mentioned email that everything is finalised after another 2 weeks nothing has been paid out etc, i made a call and i was told it would take another 3-7 days its day 5 as of today and nothing has been done and no update has been given.