First Rand Momentum's terrible system

Good Day,

I've initially made my withdrawal instruction through YOUR online platform called FUNDSATWORK.

After the 26 SLA period I've waited a consultant came back stating the amount I've requested is not small enough or I must withdraw everything as they cannot process my amount. Why has FUNDATWORK accepted my instructed and confirmed this initially?

I've then instructed for the full benefit withdrawal. As I urgently need the funds. However since this I've received zero feedback on progress. I cannot wait another 26 days due to a system issue from Momentum.

If my amount was incorrect the system needs to tell me immediately before accepting it.

Only thing I know is that a woman Surita is allocated to my request however the calls are not answered and zero feedback.

This is unacceptable as I am needing to make urgent payments and am being terribly affected by this.

Regards