Finding excuse after excuse not to pay ***

My Mother was recently forced to retire early due to ill-health. The claims for her retirement and her disability policies were approved and confirmation was made. Then the stories began. Eventually, after months of fighting i got details for Charlene Le Roux who assisted in getting the payment of the non-taxable portion which is nice and all but today my mother received an SMS stating her claims can't be done because of tax problems. I phoned to find out what the problem was and i was told by Refilwe that the tax reference number provided is incorrect and we must contact SARS. we have confirmed the tax number (the same tax number my mother has used for 40 YEARS!!!!) is the very same number that was submitted. we have proof of this in over 30 emails between her employer and the employee benefits staff. The service we have received has been absolutely pathetic. Promise after promise, excuse after excuse nothing happens! I DEMAND ASSISTANCE WITH THIS FROM HIGHER MANAGEMENT!!! PLEASE HELP MY MOTHER! THIS IS NOT FAIR! IT IS HER MONEY! WHY MUST SHE BEG??? EVERYTHING HAS BEEN ACCEPTED, NOW THERE IS YET ANOTHER EXCUSE! Come on Momentum! We will be contacting the Ombudsman regarding this