FEEDUP WITH MOMENTUM 😠 😡

My experience with momentum this far has been fraustrating my mother passed away 12 months ago, when my mom passed away we were given the claim forms from the company she was working for few weeks after her death and its was honestly a difficult time and having to run up and down for all the required documentation was tiring me and my sister submitted all documentation and were then informed from my moms places of employment the process CAN take up to 12 months. I done some research regarding the death benefit and momentum states that it takes upto 12months to track and pay dependent. From what is stated on momentuns site if they require any information or documentation to help them with their investigation they will inform the company to get the information from us. On the 11 August 2022 when i phoned to hear what was happening i was told we need to submit affidavits which we were never informed about since last year August both me and my sister were under the impression they had all documentation they needed since we heard nothing from them for an entire year. I then got the affidavits and submitted them since the process had only started when i got intouch with them ever since then i have been getting different responses from them one agent told me payment will take place in 48hrs then next agent i spoke to told me a resolution has been made and we would hear from my mothers employer what their resolution is , i got intouch with my moms place of employment and was told momentum has only drafted a resolution and we will only get feedback in mid september as they need to investigate when i phoned momentum i was transferred from one person to another person who told me she will check whether the claim was approved or not 2 as she does not know what the hold up was, seconds later the lady then transferred me to someone but they then dropped the call ... what i am failing to understand is why they unable to give us answers ,why are they delaying the process of making payment and why state it takes up to 12 months if they only do last minute investigations this entire process over these past few weeks has honestly been fraustrating and tiring this is honestly my last resort as i do not know what to do anymore having to hear to many different stories from 1 place is really unprofessional can i please get assistance