PM
Phephile M
1 reviews | Active since Sept 2013
08 May 2020, 12:19
Feedback and complaint
I am just looking for feedback from momentum regarding my dads claim that was approved complaint and Also find out if he has any active funeral policy since he passed away yesterday while we were still waiting for his disability cover to be paid out
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Momentum (SA)'s replyOfficial
08 May 2020, 13:19Phephile
We are so sorry to learn of the passing of your father.
We have been in communication with you before and advise as follows:
Momentum cannot process the claim until we receive the required documentation which has to be completed and signed by the employer.
As you are aware the employer is in total lockdown and they are not in a position to obtain the relevant records in order to submit this.
Please in future liaise with the employer.
EdB
We are so sorry to learn of the passing of your father.
We have been in communication with you before and advise as follows:
Momentum cannot process the claim until we receive the required documentation which has to be completed and signed by the employer.
As you are aware the employer is in total lockdown and they are not in a position to obtain the relevant records in order to submit this.
Please in future liaise with the employer.
EdB
Momentum (SA)'s reply08 May 2020, 13:19
Official
Phephile
We are so sorry to learn of the passing of your father.
We have been in communication with you before and advise as follows:
Momentum cannot process the claim until we receive the required documentation which has to be completed and signed by the employer.
As you are aware the employer is in total lockdown and they are not in a position to obtain the relevant records in order to submit this.
Please in future liaise with the employer.
EdB
We are so sorry to learn of the passing of your father.
We have been in communication with you before and advise as follows:
Momentum cannot process the claim until we receive the required documentation which has to be completed and signed by the employer.
As you are aware the employer is in total lockdown and they are not in a position to obtain the relevant records in order to submit this.
Please in future liaise with the employer.
EdB