Fed-Up with Multiply

I joined Multiply in Nov. I got the quote from my broker regarding what the costs and debit orders would be. In Dec a whole lot of debit orders went down and I found out that I was charged \pro-rata"for gym and multiply etc. It was never communicated to me or my broker Quintin. I wend to the back and recalled all the payments to figure out what is going on. All payments was manually paid by my again. sorted.<br> <br> As you know when you start with Multiply you qualify for 60%. you have to do the fitness assessment at the gym which I did on 11 Jan 2016. The bio gave it through the following day but it was never submitted and loaded on my profile. Since Monday 18 Jan 2016 I have been calling Multiply to try and find out what is going on. Also my gym visits are not loaded on my profile. This morning again I was told that the fitness report was not received by Multiply. I have email confirmation from the BIo that is was submitted. If it is not loaded in time I will have to pay the full premium at the end of Jan 2016 "