1 reviews | Active since Mar 2011
Fed-up after 6wks of trying to get my policy activated!
I have signed the documents for life insurance 6 weeks ago AND I'm still awaiting my policy to be approved despite then knowing that this is for a home loan and the whole sale of the house is standing still. I stand to lose all the money I've paid in transfers and bond costs, not even to mention, the house I'm buying! 2 wks ago my broker asked me to contact my doctors for files. Momentum said they've been waiting and following up daily but when I phoned the doctors, the doctors had never heard from Momentum! The doctors office actually phoned me back an hr after my broker queried this with momentum, to tell me momentum has only now requested the documents! I have never, in my life heard of an insurance company giving someone so much grief, just to get a policy in place, nevermind trying to claim from it. If I don't get feedback soon, I will report this to the ombudsman!
Our sincere apologies for this frustration !
I am trying to get into contact with the responsible area to ensure that we resolve this issue for you as quickly as possible.
I will provide you with further feedback soonest.
Regards
EdB
Our sincere apologies for this frustration !
I am trying to get into contact with the responsible area to ensure that we resolve this issue for you as quickly as possible.
I will provide you with further feedback soonest.
Regards
EdB
The underwriter contacted us and confirmed that they are presently busy with your policy. There are however aspects of the application that have to be discussed with you, before the final acceptance of the application.
To ensure the acceptance of the contract does involve the broker, the underwriters and the medical information you had to provide.
The underwriter confirmed that they will be in contact with you soon.
Kind regards
EdB
The underwriter contacted us and confirmed that they are presently busy with your policy. There are however aspects of the application that have to be discussed with you, before the final acceptance of the application.
To ensure the acceptance of the contract does involve the broker, the underwriters and the medical information you had to provide.
The underwriter confirmed that they will be in contact with you soon.
Kind regards
EdB