FAW DELAYS ???

Item: Momentum (SA)
Rating: 1
Author: Sharlene M

I have been liasing with them from the 20th of February regarding my FAW case and all I seem to get is bad service, delays and excuses. Yesterday a lady named Cleo dropped the phone on my ear whilst I was quering my case and today a Male agent Snethemba put me back on the queue when I requested to speak to a manager.

I am so loyal to this company hence I did not expect to receive such treatment from them. I am still waiting for a call from the only manager in that division named Tracey Chetty.....as I continue to wait whilst my query is not even allocated to anyone and is just lying in the queue...from the 20th of February.

I cannot believe this is the kind of service I am getting from one of the best companies.

Helpful (0)

Replies (2)

Momentum (SA)'s replyOfficial

19 Mar 2019, 11:51

Thank you for your feedback, a manager will make contact with you.

Kind regards
Michele Coetsee

Momentum (SA)'s reply19 Mar 2019, 11:51

Official

Thank you for your feedback, a manager will make contact with you.

Kind regards
Michele Coetsee

Momentum (SA)'s replyOfficial

19 Mar 2019, 14:06

I refer to our telephone conversation and I apologise for the miscommunication from our agents.

I confirm that we will listen to the calls and take the corrective action.

I confirm that our Portfolio Manager has contacted you and given you a timeline for your claim.

Kind Regards

Sue

Momentum (SA)'s reply19 Mar 2019, 14:06

Official