False promises, not sticking to their own WORD

I have been calling momentum almost everyday to find out how far they are with my provident fund withdrawal. The feedback was: They got respond from SARS and they will pay within 2 to 5 working days. This was last week. I asked if there is anything holding the process up but I was told nothing. I called again this week they still told me about 5 days. Yesterday I was told it will take 24 hours. 24 hours has past. I call again and they now telling me about the amount that was supposed to be disinvested. This is so unprofessional. Not advisable to go in business with MOMENTUM