False promises. Dont even trust management

Wow so ive been dealing with a manager to have my claim processed, i was promised my claim would be processed by the 21st of this month which is now just 2 days away. I made arrangements with my landlord to have my rent paid by the 23rd but now ill be out of place because of momentum and their false promises. I just emailed the manager in charge of handling my claim and i got a response that he wont be available until the 25th of October whereas i was supposed to have my claim paid by the 21st. This is so ridiculous honestly.