1 reviews | Active since Oct 2014
False information - TWICE!!!
My father recently passed away and I sent an email to Momentum asking if there were any active policies. I'm sure this is not an uncommon request, but I received an email back saying policy's had been payed out.
I subsequently received a statement in the post indicating a balance after my fathers passing. I again sent an email querying and again got the same reply that there was nothing active.
The third time I attached the statement, whereby they came back saying there was an active policy. I f I had not received the statement via post, I would never have known about this!! and I wonder if this was their intention.
There should definitely be repercussions about this, as Momentum should be helping people in this situation instead of providing false information.
I would like to thank you for bringing this matter to our attention. It is unfortunate that you have not had a favourable service experience and would like to apologise for that.
I will ensure your points raised are looked into and addressed as a matter of priority.
Kind regards
Michele Coetsee
I would like to thank you for bringing this matter to our attention. It is unfortunate that you have not had a favourable service experience and would like to apologise for that.
I will ensure your points raised are looked into and addressed as a matter of priority.
Kind regards
Michele Coetsee
Thank you for the policy number.
Please accept my sincere sympathy for your loss, I see that our claims department has now sent you the claim form to be completed.
Kind regards
Michele Coetsee
Thank you for the policy number.
Please accept my sincere sympathy for your loss, I see that our claims department has now sent you the claim form to be completed.
Kind regards
Michele Coetsee