BW
Brett W
1 reviews | Active since Nov 2023
24 Nov 2023, 13:35
False advertising and poor service.
Worst customer service I have ever received. Their multiply scheme is a ****, how their monthly challenge leader board works is off who syncs their device first. This is not mentioned anywhere in terms and conditions. This is also unfair on shift workers. Also for the past 6 weeks I have been trying to get my recharge days to register on the app. Nobody has helped me. Also be aware that if you do get a weekly win you need to claim it before it expires.
Helpful (0)
Replies (2)0
Replies (2)
Momentum (SA)'s replyOfficial
24 Nov 2023, 15:00Dear Brett
Thank you for your message received.
I have forwarded your complaint to the Multiply escalation team for urgent assistance.
Kind regards
Mvdm
Thank you for your message received.
I have forwarded your complaint to the Multiply escalation team for urgent assistance.
Kind regards
Mvdm
Momentum (SA)'s reply24 Nov 2023, 15:00
Official
Dear Brett
Thank you for your message received.
I have forwarded your complaint to the Multiply escalation team for urgent assistance.
Kind regards
Mvdm
Thank you for your message received.
I have forwarded your complaint to the Multiply escalation team for urgent assistance.
Kind regards
Mvdm
BW
Brett W's updateReviewer Update
24 Nov 2023, 17:24Dear Mvdm,
Thank you for your response, I have no faith that anybody in your company is actually going to resolve this issue. Your call center is also closed, probably from high call volumes of complaints.
Just be honest with everyone here, you are only replying to my review so you can try save face for the company. Luckily your company is based in south Africa, if you had to operate the way you do in the UK the company wouldn't last a year.
I also intend to continue to tell people to stay well away from momentum, verbally and through my social media channels.
Thank you for your response, I have no faith that anybody in your company is actually going to resolve this issue. Your call center is also closed, probably from high call volumes of complaints.
Just be honest with everyone here, you are only replying to my review so you can try save face for the company. Luckily your company is based in south Africa, if you had to operate the way you do in the UK the company wouldn't last a year.
I also intend to continue to tell people to stay well away from momentum, verbally and through my social media channels.
BW
Brett W's update24 Nov 2023, 17:24
Reviewer Update
Dear Mvdm,
Thank you for your response, I have no faith that anybody in your company is actually going to resolve this issue. Your call center is also closed, probably from high call volumes of complaints.
Just be honest with everyone here, you are only replying to my review so you can try save face for the company. Luckily your company is based in south Africa, if you had to operate the way you do in the UK the company wouldn't last a year.
I also intend to continue to tell people to stay well away from momentum, verbally and through my social media channels.
Thank you for your response, I have no faith that anybody in your company is actually going to resolve this issue. Your call center is also closed, probably from high call volumes of complaints.
Just be honest with everyone here, you are only replying to my review so you can try save face for the company. Luckily your company is based in south Africa, if you had to operate the way you do in the UK the company wouldn't last a year.
I also intend to continue to tell people to stay well away from momentum, verbally and through my social media channels.