1 reviews | Active since Oct 2013
FAILURE TO PROCESS MY CLAIM
I resigned at work and I had a momentum pension fund policy which was undertaken by the company that I worked for. I have submitted my claim but nothing has been processed yet. As I try to follow up with them on my claim, I keep being told the same thing. To me it seems as if nothing is happening. I had the same problem in 2016 when I made my claim and the same thing is happening again.
Hello Peter assisted me by resolving my problem. It seems like it is a habit for momentum to delay paying people's claims. I need the money to buy stationery for my kids, schools are opening soon.
Dear Itumeleng
Our apologies for this frustration.
A manager from the relevant department will contact you shortly.
Kind regards
EdB
Dear Itumeleng
Our apologies for this frustration.
A manager from the relevant department will contact you shortly.
Kind regards
EdB
Dear Itumeleng
Your exit date from the scheme is 31 December 2017; therefore the insurer awaits reconciliation for December month which is due by the 7th January 2018.
Once the reconciliation is complete, the claim will be processed. The turnaround time is 26 working days, however, we endeavour to process the claim as soon as possible.
Regards
EdB
Dear Itumeleng
Your exit date from the scheme is 31 December 2017; therefore the insurer awaits reconciliation for December month which is due by the 7th January 2018.
Once the reconciliation is complete, the claim will be processed. The turnaround time is 26 working days, however, we endeavour to process the claim as soon as possible.
Regards
EdB