FAILURE TO KEEP WORD, EMPTY PROMISES.

I have a matured EDUCATIONAL policy (2013) which is under management of MOMENTUM. I have requested a payout to pay for UNIVERSITY fees. In order to cash out the funds required I have to PAY yet another R100.00 for MOMENTUM to push a button and do an EFT to a the bank account from which the policy has been debited for 12 years. If I choose not to PAY the R100.00 I have to wait 7 days for the EFT? I therefore have to RUN around, go to the BANK, make SCANS of my I.D. etc etc. This costs TIME and MONEY too. 2 messengers from MOMENTUM guaranteed that payment WILL be made and WILL be AVAILABLE on 14.05.2015. EMPTY PROMISE. I cannot meet my OBLIGATION due to POOR SERVICE and EMPTY PROMISES by MOMENTUM. I supported MOMENTUM'S business causes for more than 12 years to STRUGGLE to get FUNDS which BELONG to ME. I checked my account before posting this COMPLAINT. My account remains unchanged. NO DEPOSIT from MOMENTUM. If PAYMENT is not made to MOMENTUM ON TIME for investment, the investment is at risk of cancellation. If I wish to have payout of an investment which has matured, NO JOY. I think this is UNACCEPTABLY POOR SERVICE. EMPTY PROMISES for FINANCIAL GAIN? What has become of HONESTY? <div><br></div><div><em>(Supplier name changed from Momentum Short-term Insurance to Momentum by Hellopeter.com)</em></div>