Failure to Implement Stop Order Despite Repeated Follow-Ups

Since August 2025, I have repeatedly requested that my policy premiums be deducted through my employer’s payslip. I was advised to wait three months for the stop order to load. After every three months, I followed up, but the matter remains unresolved. We are now approaching August 2026, and I am still manually paying premiums.

Momentum recently confirmed that my Investo contracts are on stop order on their system; however, this does not match my actual payslip deductions. Only two policies are currently reflecting on my payslip: