YT
Yvonne T
1 reviews | Active since Sept 2014
12 Apr 2016, 19:55
Failure to change accounts momentum multiply
I have asked on a few occasions for my account details to be changed. <br> This has not happened and as a result my subscription to momentum multiply and the gym has been cancelled.<br> After this was rectified. I was assured that my details would be updated. As now a double fee had to be taken off. <br> Only to receive more notifications that my fee still has not been taken off of my account.<br> I am not sure how many times I have to tell them that my account details have changed??
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Momentum (SA)'s replyOfficial
13 Apr 2016, 07:03Hello dutoitvonnie,
We agree with you, this type of frustration would certainly upset people who are serious about service. We are also very serious about service and that is why we would like to investigate this further.
Please give us an opportunity to look into this to assist you as quickly as possible.
I can assure you that a manager will contact you shortly.
Kind Regards
Floraine van Buuren
We agree with you, this type of frustration would certainly upset people who are serious about service. We are also very serious about service and that is why we would like to investigate this further.
Please give us an opportunity to look into this to assist you as quickly as possible.
I can assure you that a manager will contact you shortly.
Kind Regards
Floraine van Buuren
Momentum (SA)'s reply13 Apr 2016, 07:03
Official
Hello dutoitvonnie,
We agree with you, this type of frustration would certainly upset people who are serious about service. We are also very serious about service and that is why we would like to investigate this further.
Please give us an opportunity to look into this to assist you as quickly as possible.
I can assure you that a manager will contact you shortly.
Kind Regards
Floraine van Buuren
We agree with you, this type of frustration would certainly upset people who are serious about service. We are also very serious about service and that is why we would like to investigate this further.
Please give us an opportunity to look into this to assist you as quickly as possible.
I can assure you that a manager will contact you shortly.
Kind Regards
Floraine van Buuren