Extremely unprofessional and bad, poor, service

To whom this may concern

Just shows you how behind the time and useless Moment is, imagen you knew about this budget speach months ago. Yet you did not change your letter or even draft a letter, you All knew months ago this will happen its just a matter of time, yet managers at directors chose to ignore this. Imagen this was a insurance or death claim, you probably would have also had millions of excuses not to pay.

I will not take your poor service to the ombudsman, and to the newspapers, just so everyone can know what poor customer service Momentum gives. You are so unprepared for the obvious.

I will for inconvenience sake go to the ombudsman and see what they say, and you can see attached letter you sent me. You can't even change the 7000 to 15000. It's a total and utter disgrace how you treat your customers.

I also attached to educate your company abit, it's already been gazetted, that the new law is effective immediately, yet because moment slept for four months I must wait another 10days, that totally understandable.

And a person sends hundreds of emails to complaints and complaints never reply or get back to you ever. I'm wondering if that's even a real thing, moment probably does not have a complaints department.