Extremely poor service from Call Centre

Item: Momentum (SA)
Rating: 1

I have been trying since last week to contact Momentum Multiply via the website form as well as phoning twice in the past 10 minutes. I am on hold for 5 minutes and when the first agent answer I heard her say: 'I cannot believe they made me available' and then ignored me. After shouting HELLO as hard as I could I heard someone on the other side. I said 'I can hear you which means you must be able to hear me' after which the line was dropped!!!?????

I phoned back to have the exact same happen, but this time the agent did not say anything and merely dropped the call?????!!!!!!!! Can SOMEONE please get back to me???????

Helpful (0)

Replies (3)

Momentum (SA)'s replyOfficial

05 Nov 2018, 15:26

We take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations. I will re-direct your posting to a manger and they will contact your shortly.
Kind regards
Michele Coetsee

Momentum (SA)'s reply05 Nov 2018, 15:26

Official

's updateReviewer Update

05 Nov 2018, 15:34

Thank you Michelle, I have just spoken to another agent (Urita) and I sincerely hope to receive better service this time around.

's update05 Nov 2018, 15:34

Reviewer Update

Thank you Michelle, I have just spoken to another agent (Urita) and I sincerely hope to receive better service this time around.

Momentum (SA)'s replyOfficial

06 Nov 2018, 09:07

I received confirmation that Mr Moodley has made contact with you. They are busy with the investigation regarding this matter and will inform you once all has been sorted.

Kind regards
Michele Coetsee

Momentum (SA)'s reply06 Nov 2018, 09:07

Official