SD
Sifiso D

1 reviews | Active since Oct 2024

17 Oct 2024, 10:40

Extremely Poor Service

**Review of Momentum SA: Extremely Poor Service**

I am beyond frustrated with the service provided by Momentum SA. I submitted a claim to withdraw my funds on September 9th, and I was told to wait 26 days. It’s now well beyond that timeframe, and absolutely nothing has been done.

Despite sending numerous emails and trying to reach out for assistance, I have received no meaningful response. The agents who are supposed to help seem completely unresponsive and unhelpful. This lack of accountability and communication is unacceptable, especially when it comes to managing people's hard-earned money.

I expected better from a company of this stature. If you’re considering using their services, I strongly advise you to think twice. My experience has been nothing short of a nightmare.

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Replies (1)
Momentum (SA)
Momentum (SA)'s reply17 Oct 2024, 11:10
Official
Dear Sifiso,

Thank you for your posting. We have redirected the post to the Employee Benefits department for further assistance.

regards,

ND