Extremely Poor Service and Lack of Communication

I am extremely disappointed with the service I have received. My claim has been pending for over three weeks with little to no communication. Despite calling almost daily and being promised feedback via email, I received no updates or explanations regarding the delay.

What is most frustrating is that I only recently discovered that my case was only being loaded now, after weeks of waiting and following up. At no point was I informed of any complications or delays.

Customers should not have to chase basic updates or wait weeks without transparency. This experience has been incredibly frustrating and reflects very poorly on your service standards.

I sincerely hope this matter is addressed urgently.