Extremely Poor Service & 4-Month Delay on Claim – Momentum Funds at Work

I would like to formally raise a complaint regarding the extremely poor service I have received from Momentum Funds at Work regarding a claim that I submitted over 4 months ago.

Since submitting my claim, I have had to continuously follow up for updates. Communication from their side has been very slow and unhelpful, and each time I make contact I am either told that the matter is still being processed or that they are waiting for information.

Most recently, I was informed that all the required documentation and information has now been received, yet there has still been no progress or meaningful update provided on my claim.

Over the past few months, I have contacted their team multiple times, but the level of customer service has been extremely disappointing. There seems to be no urgency, no accountability, and no clear communication regarding when this matter will be resolved.

It is unacceptable for a claim to take this long without proper feedback or resolution. Clients should not have to chase a financial services provider for months simply to receive updates.