TD
Thabiso D
1 reviews | Active since Sept 2010
23 Aug 2019, 07:19
Extremely Poor Customer Services & Empty Promises
I have never in my life experienced such a lack of service from any company. Momentum gladly advertises on their website that when you withdraw your provident fund contribution, in 2 weeks you will have your money. That did not happen with me and after a month or so of endless calls and emails, I ended up talking to Rose from their call centre who gave me the same story as everyone. I refused to get off the phone then she called a manager by the name of Jolene Otel who just like all other employees at Momentum made an empty promise to call me back within an hour with feedback. That was yesterday and guess what, I am still waiting. It is very disappointing as I had great trust and respect in Momentum but the past month or so has taught me differently. No more future dealings with this company for me.
Helpful (0)
Replies (5)0
Replies (5)
Momentum (SA)'s replyOfficial
23 Aug 2019, 09:33I confirm that a Manager will call you. I also understand that Alice called you yesterday and advised you of the process and that the matter was with our legal department.
Kind Regards
Sue
Kind Regards
Sue
Momentum (SA)'s reply23 Aug 2019, 09:33
Official
I confirm that a Manager will call you. I also understand that Alice called you yesterday and advised you of the process and that the matter was with our legal department.
Kind Regards
Sue
Kind Regards
Sue
TD
Thabiso D's updateReviewer Update
23 Aug 2019, 09:46Sue, let me correct you before you embarass yourself and Momentum with further lies. No one said anything to me about a Legal Department. I was asked to confirm which account the money should be paid to which I confirmed. It proves that Momentum does not care about their clients if they can just respond with no knowledge at all. Don't insult me by just responding because I complained about your poor service on Hellopeter, just do your job and release my funds immediately, I am not borrowing that money from Momentum or you for that matter.
TD
Thabiso D's update23 Aug 2019, 09:46
Reviewer Update
Sue, let me correct you before you embarass yourself and Momentum with further lies. No one said anything to me about a Legal Department. I was asked to confirm which account the money should be paid to which I confirmed. It proves that Momentum does not care about their clients if they can just respond with no knowledge at all. Don't insult me by just responding because I complained about your poor service on Hellopeter, just do your job and release my funds immediately, I am not borrowing that money from Momentum or you for that matter.
Momentum (SA)'s replyOfficial
23 Aug 2019, 13:23Good Day Thabiso
Momentum received you banking details on 16 August after requesting these in July, We communicated with you employer. You submitted an acknowledgement that Momentum is to pay an amount owed to your employer. Alice called you yesterday and according to the feedback received she informed you of the process going forward. Legal has to first agree to the deduction and ensure that this is allowed in terms of the Act. We have 26 working days in which to pay a claim from date of receipt of the last document being 16 August. We however do our best to pay the claims as soon as possible.
Regards
Momentum received you banking details on 16 August after requesting these in July, We communicated with you employer. You submitted an acknowledgement that Momentum is to pay an amount owed to your employer. Alice called you yesterday and according to the feedback received she informed you of the process going forward. Legal has to first agree to the deduction and ensure that this is allowed in terms of the Act. We have 26 working days in which to pay a claim from date of receipt of the last document being 16 August. We however do our best to pay the claims as soon as possible.
Regards
Momentum (SA)'s reply23 Aug 2019, 13:23
Official
Good Day Thabiso
Momentum received you banking details on 16 August after requesting these in July, We communicated with you employer. You submitted an acknowledgement that Momentum is to pay an amount owed to your employer. Alice called you yesterday and according to the feedback received she informed you of the process going forward. Legal has to first agree to the deduction and ensure that this is allowed in terms of the Act. We have 26 working days in which to pay a claim from date of receipt of the last document being 16 August. We however do our best to pay the claims as soon as possible.
Regards
Momentum received you banking details on 16 August after requesting these in July, We communicated with you employer. You submitted an acknowledgement that Momentum is to pay an amount owed to your employer. Alice called you yesterday and according to the feedback received she informed you of the process going forward. Legal has to first agree to the deduction and ensure that this is allowed in terms of the Act. We have 26 working days in which to pay a claim from date of receipt of the last document being 16 August. We however do our best to pay the claims as soon as possible.
Regards
TD
Thabiso D's updateReviewer Update
23 Aug 2019, 13:36Good Day, I am not sure why this is going back and forth, I was sent a document to sign for the acknowledgement but it did match the criteria of my debt so the decision was made for the money to be paid to my account. You are making excuses for your poor service and it is clear because even now you have no clue what the latest is on this matter. You got documents from my previous employer with my banking details and my bank statement then you even asked them for my tax number to finalise payment. Just pay my money now, no more stories. Just pay it and stop delaying. I want nothing to do with Momentum anymore, just pay what is due to me right now, I am tired of your delaying tactics.
TD
Thabiso D's update23 Aug 2019, 13:36
Reviewer Update
Good Day, I am not sure why this is going back and forth, I was sent a document to sign for the acknowledgement but it did match the criteria of my debt so the decision was made for the money to be paid to my account. You are making excuses for your poor service and it is clear because even now you have no clue what the latest is on this matter. You got documents from my previous employer with my banking details and my bank statement then you even asked them for my tax number to finalise payment. Just pay my money now, no more stories. Just pay it and stop delaying. I want nothing to do with Momentum anymore, just pay what is due to me right now, I am tired of your delaying tactics.
TD
Thabiso D's updateReviewer Update
23 Aug 2019, 13:51You got all the details following this email so I dont want to hear anything about legal department, I want my money today.
From: Momentum Employee Benefits <***>
Date: Wed, 14 Aug 2019, 15:11
Subject: Withdrawal Claim: DLAMAMA ET, GI3 *** - GI3 Name:* *** L AIRBRAND MANAGED PENSION PLAN
To: <***>
Good Day,FundsAtWork has received a claim notification for the above member.Please assist by sending us the member’s banking details in their own name (bank statement or letter from the bank) and tax number for the claim to be processed. If you are not able to supply us with the above please provide us with the member's contact details.Should you require any further information, please do not hesitate to contact us.Kind Regards,Lorraine PhosaAdministrator : Client ServicesTel: +27 (0)860 988 889, Fax: +27 (0)12 ***
269 West Avenue, Centurion, 0157, PO Box 7400, Centurion, 0046
E-mail: ***.
From: Momentum Employee Benefits <***>
Date: Wed, 14 Aug 2019, 15:11
Subject: Withdrawal Claim: DLAMAMA ET, GI3 *** - GI3 Name:* *** L AIRBRAND MANAGED PENSION PLAN
To: <***>
Good Day,FundsAtWork has received a claim notification for the above member.Please assist by sending us the member’s banking details in their own name (bank statement or letter from the bank) and tax number for the claim to be processed. If you are not able to supply us with the above please provide us with the member's contact details.Should you require any further information, please do not hesitate to contact us.Kind Regards,Lorraine PhosaAdministrator : Client ServicesTel: +27 (0)860 988 889, Fax: +27 (0)12 ***
269 West Avenue, Centurion, 0157, PO Box 7400, Centurion, 0046
E-mail: ***.
TD
Thabiso D's update23 Aug 2019, 13:51
Reviewer Update
You got all the details following this email so I dont want to hear anything about legal department, I want my money today.
From: Momentum Employee Benefits <***>
Date: Wed, 14 Aug 2019, 15:11
Subject: Withdrawal Claim: DLAMAMA ET, GI3 *** - GI3 Name:* *** L AIRBRAND MANAGED PENSION PLAN
To: <***>
Good Day,FundsAtWork has received a claim notification for the above member.Please assist by sending us the member’s banking details in their own name (bank statement or letter from the bank) and tax number for the claim to be processed. If you are not able to supply us with the above please provide us with the member's contact details.Should you require any further information, please do not hesitate to contact us.Kind Regards,Lorraine PhosaAdministrator : Client ServicesTel: +27 (0)860 988 889, Fax: +27 (0)12 ***
269 West Avenue, Centurion, 0157, PO Box 7400, Centurion, 0046
E-mail: ***.
From: Momentum Employee Benefits <***>
Date: Wed, 14 Aug 2019, 15:11
Subject: Withdrawal Claim: DLAMAMA ET, GI3 *** - GI3 Name:* *** L AIRBRAND MANAGED PENSION PLAN
To: <***>
Good Day,FundsAtWork has received a claim notification for the above member.Please assist by sending us the member’s banking details in their own name (bank statement or letter from the bank) and tax number for the claim to be processed. If you are not able to supply us with the above please provide us with the member's contact details.Should you require any further information, please do not hesitate to contact us.Kind Regards,Lorraine PhosaAdministrator : Client ServicesTel: +27 (0)860 988 889, Fax: +27 (0)12 ***
269 West Avenue, Centurion, 0157, PO Box 7400, Centurion, 0046
E-mail: ***.