Extremely Poor Customer Services

Item: Momentum (SA)
Rating: 1
Author: Anthony P

I logged a 2-pot claim on your WhatsApp number on 12 March 2026 and was promised that this would be processed; however, on 18th of March 2026, this amount was still not paid. I called into your call centre and spoke to someone with the name Kagiso, and he then promised me on a recorded line that the flag will be removed and the payment will be processed this week: 2026/03/23 - 2026/03/27

However, again this morning I called your Call Centre ***) and spoke to Yvette Swanepoel and she confirmed that the flag was not removed from my name and that she will request this from her supervisor

- This is not on. Please could I ask someone from Momentum to call me back to clarify. - I would like the Call recording between myself and Kagiso from Wednesday 18th of March 2026 ASAP

Regards Anthony Blignault

Helpful (0)

Replies (7)

Anthony P's updateReviewer Update

23 Mar 2026, 11:46

Spoke to Katlego not Kagiso.

Anthony P's update23 Mar 2026, 11:46

Reviewer Update

Spoke to Katlego not Kagiso.

Momentum (SA)'s replyOfficial

23 Mar 2026, 11:57

Dear Anthony
Thank you for your message.
I have escalated your complaint to the fund managers for further investigation and assistance.
Kind regards
Mvdm

Momentum (SA)'s reply23 Mar 2026, 11:57

Official

Dear Anthony
Thank you for your message.
I have escalated your complaint to the fund managers for further investigation and assistance.
Kind regards
Mvdm

Anthony P's updateReviewer Update

23 Mar 2026, 12:09

Good Day,

Please note that Katlego already set the expectation on a recorded line that funds would be paid/processed this week. I want that recording and adherence to that deadline promised.

Regards
Ants

Anthony P's update23 Mar 2026, 12:09

Reviewer Update

Momentum (SA)'s replyOfficial

23 Mar 2026, 13:00

Dear Anthony
Thank you for your feedback, i have forwarded your further request to the fund managers.
Kind regards
Mvdm

Momentum (SA)'s reply23 Mar 2026, 13:00

Official

Dear Anthony
Thank you for your feedback, i have forwarded your further request to the fund managers.
Kind regards
Mvdm

Anthony P's updateReviewer Update

23 Mar 2026, 13:55

Hi

Please, could I have timelines here? Saying that the fund manager will attend to it doesn't give me any sense of comfort.

A call will do

Regards

Anthony P's update23 Mar 2026, 13:55

Reviewer Update

Hi

Please, could I have timelines here? Saying that the fund manager will attend to it doesn't give me any sense of comfort.

A call will do

Regards

Anthony P's updateReviewer Update

24 Mar 2026, 08:06

Good Morning

Please could the Fund Manager call me with feedback as agreed on the phone yesterday.

Regards
Anthony

Anthony P's update24 Mar 2026, 08:06

Reviewer Update

Good Morning

Please could the Fund Manager call me with feedback as agreed on the phone yesterday.

Regards
Anthony

Momentum (SA)'s replyOfficial

24 Mar 2026, 08:58

Thank you, Anthony, we will convey your message.

Momentum (SA)'s reply24 Mar 2026, 08:58

Official

Thank you, Anthony, we will convey your message.