Extremely poor communication!

Item: Momentum (SA)
Rating: 1
Author: Petrus B

am not surprised by Momentums poor rating. Twice bitten trice shy. Twice in my history with momentum I ended up losing every cent due to SARS apparently. Yet I pay my taxes every month as an employed citizen. This time around I waited since 15 April to find out today after my continuous calls that every cent has been paidvto SARS. I will NEVER use MOMENTUM again. The call agents are 5 stars and need to scramble to give answers that the so called administrators are too useless to give. Even a simple email would be accepted. Yet nothing! Much better companies to use, stay away from MOMENTUM. If offered funds @work by your employer rather make your own arrangements through a trustworthy company. Extremely bad communication and processes they follow. Thank you to the excellent call agents , such a pity you work with such *********** administrators.

Petrus Botha

Helpful (0)

Replies (5)

Momentum (SA)'s replyOfficial

12 Jul 2024, 14:26

Petrus

I would love to provide you with the relevant response but the information contained in your complaint is unfortunately insufficient and I can therefore not trace your contract number.

There are various business units contained in the company, and I have to firstly trace your policy contract before I can provide you with a decent feedback.

Please provide me with your identity number and your policy contract number, as this will enable me to provide you with a comprehensive response.

Hope to hear from you soon,

Regards

EdB

Momentum (SA)'s reply12 Jul 2024, 14:26

Official

Petrus B's updateReviewer Update

12 Jul 2024, 15:50

I am absolutely stunned by your quick response on a review. Pity Momentum can not be as efficient with their communication when it comes to withdrawals. I would appreciate th courtesy of transparent and sufficient information from you as a company in the first place. Definitely not 3 months later. My email address is *** and my cellphone number ***. I am looking forward getting transparency and information regarding both my withdrawals the past few years.

Yours sincerely
Petrus

Petrus B's update12 Jul 2024, 15:50

Reviewer Update

Momentum (SA)'s replyOfficial

12 Jul 2024, 16:55

Petrus

Can you please provide the contract number you are referring to?

Kind regards

EdB

Momentum (SA)'s reply12 Jul 2024, 16:55

Official

Petrus

Can you please provide the contract number you are referring to?

Kind regards

EdB

Petrus B's updateReviewer Update

12 Jul 2024, 17:12

Be assured of my mail. What exactly is your email address, seeing that you have so many divisions. Maybe it is time for centralizing.

Petrus B's update12 Jul 2024, 17:12

Reviewer Update

Be assured of my mail. What exactly is your email address, seeing that you have so many divisions. Maybe it is time for centralizing.

Momentum (SA)'s replyOfficial

15 Jul 2024, 09:57

Petrus

I have not yet received your contract number, and I can therefore not assist you accordingly.

Hoping to hear from you soon?

Kind regards

EdB

Momentum (SA)'s reply15 Jul 2024, 09:57

Official

Petrus

I have not yet received your contract number, and I can therefore not assist you accordingly.

Hoping to hear from you soon?

Kind regards

EdB