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sharika R

1 reviews | Active since May 2013

13 Jun 2017, 13:43

Extremely pathetic service from momentum claims division

<p>I have received extremely pathetic service from Momentum claims division. A company which prides itself in customer service. It is so sad to see that I have been a supporting client for so many years and this is the service I receive when I need support. I dont even get replies to emails on time. I am asked for a million requirements and without following up I wouldnt know whats going on. Disgraceful service from a corporate company!</p>

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Replies (4)
Momentum (SA)
Momentum (SA)'s reply13 Jun 2017, 14:07
Official
I would like to thank you for bringing this matter to our attention. It is unfortunate that you have not had a favorable service experience and would like to apologise for that. The matter has been escalated to the relevant department for investigation and they will be in contact with you shortly to assist further. Kind regards Michele Coetsee
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sharika R's update13 Jun 2017, 14:16
Reviewer Update

They were supposed to get back to me by close of business on Thursday and I have not had a reply since then. So how long will this take then for them to come back to me??????

Momentum (SA)
Momentum (SA)'s reply13 Jun 2017, 15:14
Official

I received confirmation that Nicole Muller has made contact with you to discuss your concerns. An e-mail have been sent to you at 15:09 as confirmation of your discussion.

Kind regards

Michele Coetsee

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sharika R's update26 Jun 2017, 12:54
Reviewer Update

Hi , Nicole did make contact on that day was supposed to come back to me. It is now 11 days later and I have still not heard back from Momentum. This is what I was talking about when I say there is no feedback at all. Can someone CALL ME !