Extremely Frustrated

<p>I was a member with Momentum Funds at work and have recently made an application for my funds to be withdrawn. I have been in contact with the following Individuals at Momentum i.e. Ushir Sewpersadh,Kenneth Louw, Solly Jele, Collin Khoza for the past month and half with no joy on when i would get my claim paid out. Every time i called them i had heard various lies from all of these individuals as to whats happening to my claim. I have recorded every conversation with them and have made notes of every lie i was told. Its now come to a point whereby i am utterly disgusted with the service that Momentum and will never want to be part of a company that does not care about their customers but only taking their premiums.</p> <p>The delay as now costed me alot of additional costs and time which Momentum does not even care about.</p> <p>I called yesterday requesting to speak to a manager and i cannot believe to hear that there was no managers available to assist me with my query. I requested to be put through someone who could assist me with my complaints and the lady laughs and puts me on hold for over 25 minutes after which i realised that i was probably going to be on hold forever and cut the call.( Ridiculous customer service)</p> <p>I had sent an email to Momentum 2 days ago expressing my disgust with the service and not suprisingly i did not even get a call back to date.</p> <p>I have had enough and intend on taking this to the FAIS ombudsman on the grounds of not Treating customers fairly with due care and diligence.</p> <p> </p> <p> </p> <p> </p>