Extremely disgusted

I made the unfortunate mistake of taking out life cover with Momentum at the beginning of this year (leaving a highly reputable company whom I was with for just over 5 years) I ended up having to claim for a critical illness that was both shocking to myself and my entire family, I submitted my claim and to my surprise it was never acknowledged or attended to 2 months later when I was hospitalized with an illness due to the critical illness I have I still had no feedback, when I complained I was sent a form to complete for them to access my medical records, before I could even do so I was advised that my claim had been rejected. No congact whatsoever since submitting my claim. There has been a lack of professionalism a lack of empathy and just non consideration for me as a paying client. No one takes out life cover thinking that they would fall ill, you do it for your loved ones that should you die they are seen to, at this point I'm not even sure that my two minor kids would receive a payout should their mother die tomorrow, it's terrifying. I escalated the matter and it's been over a month and again I have not received the courtesy of a response, aparantly Tamsyn is assigned to my query-does she exist? Because I've never heard from her. I will definitely be taking this matter further and would highly recommend that no one take up business with momentum as they are clearly not equipped to deliver on the services they sell, they happily take your money but your just a number to them another premium cashed is all you are. I have never experienced such bad service, disgusted is an understatement. I will definitely be going to the ombudsman with this and any other forum that can shed some light on how such a huge corporation can treat their customers so poorly. I do not recommend them for anything.