Extremely Disappointing Service and Unacceptable Delays

I am beyond frustrated with the absolute lack of professionalism and the ongoing delays in receiving my payout from Momentum. After being retrenched, I submitted all required documentation on the 7th of August 2024 , only to receive an email on the 6th of September instructing me to complete online forms. I did that, and was told the process would take up to 14 days after I exited the scheme. Yet here I am, 44 days later, still waiting for my money.

Despite following every instruction and reaching out multiple times, I’ve been met with excuses, broken communication lines, and vague responses. The WhatsApp line is non-functional, and when I finally managed to speak to someone, they had no idea what was going on. After contacting Momentum’s email support, I spoke to Shadi Kekana, who admitted there was a “glitch” in the system but assured me that she’d expedite the process – that was on the 21st of October. Since then, I’ve had no clarity, only more delays, with no resolution in sight.

Momentum, you’ve clearly dropped the ball. You knew the two-pot system would cause chaos, yet failed to implement the necessary systems to handle it smoothly. Your failure to pay out my hard-earned money and your utter lack of communication is unacceptable. I’ve asked for a manager to contact me, but still, nothing. I’m outraged and will not recommend anyone to invest or trust their funds with Momentum. Would it help if I contact the Office of the Ombudsman for Financial Services Providers? Surely the calls between myself and your consultant was recorded, so they can address the false feedback.

PAY MY MONEY! Enough is enough.