Extremely disappointing experience with Momentum

I am extremely disappointed with the level of service I have received from Momentum. This matter has been ongoing for several months, despite us providing all the documentation requested, including properly certified documents.

Despite complying with every request, the process continues to be unnecessarily delayed, with no clear resolution or satisfactory explanation for the ongoing delays.

This level of service is unacceptable. Customers should not have to repeatedly follow up for months after providing everything that has been requested.

I am requesting that this matter be escalated immediately to senior management and that I receive a clear explanation for the delays, together with a definitive timeline for resolution.

Momentum needs to take accountability and urgently resolve this matter.