Extremely Disappointed – Appalling Service from Lufono

I am writing this review out of sheer frustration after an absolutely unacceptable experience with your call centre. I was kept on hold for over 30 minutes by Lufono, only for the call to be dropped without any resolution to my query. This is not only inconsiderate but downright appalling behaviour from a customer service representative.

It is shocking that such disregard for a customer’s time and patience could be tolerated. I expected at least a basic level of professionalism and accountability, yet I was met with indifference and inefficiency instead.

I sincerely hope this matter is addressed urgently and that appropriate action is taken to ensure no other customer has to endure this level of poor service again.